I found the service excellent. A phone call was made prior to delivery and the delivery date was changed to fit in with my brother’s preference.
He called me afterwards to say that it was the highlight of his 65th birthday to receive a gift from Australia.
I will certainly be placing an order for delivery at Christmas.
Many thanks
Jihn from Queensland in Australia
October 2008
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Hi,
Just to say I was really impressed by the Cityfruits service & the recipients very much enjoyed their fruit & muffin basket!
Thanks,
Clare
Clare from Kent, England
October 2008
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I have used your services again this week for my daughters birthday. Your service is excellent, thank you.
Denise from Australia
October 2008
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I had never visited the Cityfruits website before but found the process extremely easy. The gift we sent to one of our colleagues on the birth of her new baby son was very well received. We had an e-mail informing us that she was delighted with the fruit and the teddy bear.
Doreen from Middlesex, England, UK
September 2008
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We´ve used Cityfruits several times and always found the service efficient. This last time there was some confusion over the delivery address, which you resolved competently and quickly. We´ll continue to use you in future.
Richard from Gurnsey, UK
September 2008
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We received a gift of Cityfruits from our friends a couple of years ago. We kept the details and chose your company for a gift to our friend for her special birthday. The gift was well received. Our friend said it was plentiful, and enjoyed the variety of friut. We also found your website easy to use.
Thank you very much.
M. Cohen from Manchester
August 2008
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Yes, thank you, very much, I was extremely satisfied with both your products and service! I will not hesitate to use your company again, for future occassions. Our 85 year olf Mum was thrilled with both the gift and the surprise of receiving it. Thank you again for your help and professional service.
Frank from Pennsylvania, USA
August 2008
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I was very impressed with your company’s handling of my order and would not hesitate to use your services again if the need arises. Your website was very easy to navigate and the photos of your products made it simple to select just the right gift… a very important factor in sending something to a dental clinic... I was mindful of sending them a healthful assortment of products. I also appreciated your e-mails letting me know when the gift would be delivered and also when it arrived.
Gail from United States
August 2008
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We were very satisfied with the service and the fruit - our friend sent us an email telling us how delighted he was to receive the gift and how lovely the fruit was
An excellent way to send a fruit basket in the UK from Australia!
Liane from Sydney, Australia
August 2008
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It all went very well. We appreciate your courtesy and assistance with this. Thank you.
Ross from Beverly Hills, USA
July 2008
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Your service was excellent!
The gift basket was received in perfect condition and my instructions to contact the recipient prior to delivery to confirm delivery time/place, were followed. It made it very easy for me (based in the U.S.) to get a gift to my son based in the U.K.
I will use your company again!
Thanks very much
Renato from United States
July 2008
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... the fruit tray was beautiful, the fruit was so fresh, tasty and well displayed. For that I thank you. All in all though, 10 out of 10 - your service, thoughtfulness in phoning the house to confirm place of delivery and the beautiful fruit was much appreciated. I will defintely use your service again, probably the end of the month!
Avril from Canada, North America
June 2008
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Great customer service. I was called about my order the next day by the customer services representative to make sure that the gift basket was sent to the right person ... Very impressive!
Meryl from York, North Yorkshire, UK
June 2008
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... the fruit basket which I sent as a birthday gift in June was to Norman in Norfolk, England. As far as I am concerned it was easy for me to order and pay for by credit card from the United States and if it was delivered on time, etc. that is what mattered to me.
Evelyn from New York, United States
June 2008
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The experience with Cityfruits was first class. I live in Houston, Texas and my mother lives in Ayr, Scotland. The service at point of purchase to delivery was excellent. My mother was contacted prior to delivery which made taking delivery very easy for her. She is a semi-invalid and I was concerned about her receiving the gift on time. This was not an issue and she was delighted with the quality of the chocolates.
I will use your company again. Thankyou.
Jamie from Texas, USA
May 2008
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Hi, Just to say I was extremely happy with your company, from the ease of ordering on the website, to the quick and efficient delivery of the wonderful Truffles and Pink Champagne, an engagement gift for my son. It was delivered (to his W1 address) within hours of ordering! Excellent service and sure to use your company again. Thanks!
Janet from Bristol, England, UK
May 2008
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I didn´t see the fruits myself because they were delivered to my colleague. However he seemed very pleased with them.
Sue from Sunbury On Thames, England, UK
August 2007
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Hi just from this end Australia, your web site is good and I had no trouble ordering what I wanted (put you in my favorites in case I need to send fruit again). I know they were delived on time so thats great too. Cant give you any feed back from Dad as I cant speak to Him He´s 87 and deaf so thats as far as I can go for you but would use you again. Thanks very much for your email about wrong date too as I would have been wondering where the fruit had got to. So again Thanks very much. Ann
Ann from NSW, Australia
June 2007
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I am grateful for the call from Desk1 the day after I placed the order. She was very helpful. The website was easy to use and we will cardinally do business with Cityfruits again if the occasion arises.
Linda from California, USA
June 2007
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From the initial hit on the web site to the delivery of the goods everything was excellent. Will be using your services again and thank you for an excellent hamper.
Mandy from Sidmouth, Devon, United Kingdom
June 2007
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I was very pleased with the site and the offerings. I am based in the US but have staff in London and from time to time send them gift hampers as thank you´s for their work. I generally use Thornton´s but some of my team do not like chocolate (hard to believe, I know) so I went searching for an alternative provider, found your site and placed the order. It was very easy and intuitive and I received a very quick confirmation. Most importantly, the team loved it!
Andrea from Philadelphia, USA
June 2007
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Everything went perfect, the connection, the page and the products excellent, The recipient was very happy with the product.
Thanks, I will use your services again for sure.
Carlos from Colombia
June 2007
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Hello there
Just a quick note to say my experience of using Cityfruits was fantastic.
Really easy website and super fast service. I shall definitely use you again and recommend you to others.
Carole from Bovingdon in England UK
May 2007
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The gift went to my daughter who lives in London...she loved it.....the delivery was faster than promised and the web ordering process was trouble free
Melinda from Texas USA
May 2007
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Just to let you know I was very happy with the whole experience. The recipients said that produce was excellent. I will definitely use your services again when I need them.
Patricia from Hoston, USA
May 2007
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I am VERY PLEASED with my results of ordering from CityFruits. My son is living in London (till the end of June) and it was wonderful being able to send him a gift for his birthday - via your website. I enjoyed browsing your website - and you were most efficient in sending out the order. My son and his wife loved their basket of ´goodies´ !
Judith from Woodstock USA
May 2007
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We were pleased with the fact that the delivery was on time and delivered as a gift.
This was an international gift, but we will surely keep you in mind in the future. We approve of dependability!
Eve from Arizona, USA
May 2007
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Many thanks for your email. I was very impressed by the level of customer service we received for this order. My colleague was also very happy with the fruit basket, and I would certainly use your company services again. The products were of a high standard and you in particular were very helpful giving advice re suitable gift choice and best delivery date options.
Thank you once again for all your help.
Paula Office Manager from London UK
April 2007
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The fruit basket was very well & happily received by the recipient who was in hospital, it was just what he wanted (fruit was very refreshing within the dry confines of the hospital). And chocolates were appreciated, making the basket a well-rounded gift.
When I was having questions regarding on-line booking, I telephoned the shop, the person who handled my call was very helpful indeed and ensured that everything went smoothly. Also, fruit is a very good alternative to flowers to those in hospital, something maybe worth mentioning on the website too. Also, maybe you could offer different types of chocolate with the fruit and chocolate basket?
Thank you for your service, I would not hesitate to use it again when needed.
Stefania from London, UK
April 2007
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Fruit was excellent - delivered as requested
Kate from Newbury England
April 2007
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I was very pleased with your service it was delivered on time. The recipient (who has a xxxxx xxxx and not long to live) was very pleased and said the fruit was excellent and very fresh, thank you for giving him pleasure. I would certainly use your service again.
Hazel from Crowbourough, England UK
April 2007
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I like visiting the website of Ciyifruits.com. It is easy to use, has nice colors and good pictures. For me it would be more convenient if among the list of categories of flowers the site would have the button "See all categories of flowers". It was not obvious for me that I could use Quick search for this task.
I really appreciate the fact that on the day I placed the order only Ciyifruits.com was able to deliver it on April, 11, which was very important for me. The earliest possible delivery from other sites was April,12 - April,14.
My sister really likes the flowers and food hamper she´s got. The only inconvenient thing was that she was told to wait for delivery from 8 a.m. to 5 p.m. and in case she´s not at home there would be no way to get the package.
Overall I think your service is good. Thank you.
Potapova from Russia
April 2007
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My experience with cityfruits was delightful.
Richard from United States
April 2007
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Website was simple to use which I was happy about because I had tried others which were really irritating.
The recipient said the produce was of sufficient quality - I was concerned about because given the price, I did wonder if it wouldn´t have been better to send the money and allow the recipients to buy produce of higher quality in the shops. However, as it turns out, this worry was unfounded.
I found the product range a little bit bland, although this by no means undermines my overall satisfaction with your service. For example, I would never send dried fruits or nuts. My recommendation would be either to develop the product choices to include more luxury items, such as pate or fois gras or charcuterie or to allow customer to ´customise´ the packages they send (maybe there was this service but I didn´t see it).
My ideal package to send an adult would be; Port, stilton, pate, good coffee beans or tea leaves, chocolates etc etc.
Also, if you had a ´Fair Trade´ package that would be really great. I did look for a ´Fair Trade´ delivery service but those which exist seem to only specialise in one product e.g. coffee or chocolate or teddy bears. It would be really good to have one site that could bring together a ´catalogue´ of fair trade items which could then be sent in a package.
There, that´s it from me
Thanks
Watson from South Asia
April 2007
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My friend enjoyed her Cityfruits very much: thank you!
Jane from London, UK
March 2007
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I had intended to write earlier to thank you very much for the extra effort you made to get the fruit basket to my aunt´s home in East Molesy on the day of my uncle´s funeral. It was on the doorstep when they got home from the crematorium, and, by all reports, was a truly welcome site and a lovely presentation with excellent quality fruit. Your personalized care (something completely unavailable from other sites) made it all possible. From the beginning, I felt sure that you were detail oriented and would deliver an excellent product - an extremely reassuring feeling when making arrangements from the US. I will be sure to use/recommend your services for similar needs in the London area. Do you deliver to Wiltshire as well? How much notice would you need?
Thank you again. I am very grateful to you.
Dorothy from Massachusetts in USA
March 2007
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Product was exactly what I was looking for - much appreciated by recipient
Coast from USA
March 2007
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I was very pleased with your service. Ordering online from across the Atlantic had me a bit worried, but all went smoothly. The bereavement fruit/cookie basket arrived on the scheduled day, and I have been told it was lovely and tasty. Thank you so much for helping us to express our long-distance condolences.
Kathleen from US
March 2007
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All of my experiences with Cityfruits.com have been very pleasant. As we live in the USA and our relatives live in the UK, it is important that I can shop with confidence for any delivery gifts to them. Cityfruits definitely has my vote of confidence. More importantly, the recipients have given me rave reviews about the professionalism of the caller to schedule a delivery and the product itself. Keep up the good work. We will be back to order.
Thank you,
Marcia from United States
February 2007
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Website fine
Recipient very pleased
Overall very satisfied - would use you again if needed
Christine
February 2007
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I found the service to be good. I did have a proble with an order in December that did not seem to go through but apart from that the new order went rather well.
I cannot really say much about the product because I did not see it but the recepient seemed to loved it (Which is brilliant).
Zoe from London, England
February 2007
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We were pleased with the quality of the fruits you sent for us and the website experience. Glad you are there!
Kathrine from Michigan, US
January 2007
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The recipients (just north of Edinburgh) of the recent delivery of fruit and champagne were absolutely delighted with the gift. They were impressed that the fruit was just right for eating. As a recipient some years ago here at my home of a very impressive fruit basket from you, I have used your service occasionally under a now defunct e-mail address, as I know you will deliver when you say you will and the quality is excellent.
Many thanks. I have looked at your "just because fruit basket" and will very likely place an order in the not too distant future.
Anne from Peterborough, UK
January 2007
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I would be delighted to offer comments about my recent experience with City Fruits. I live in the USA and needed a birthday gift for my friend who lives in Folkestone, UK. To mail something from the USA is costly and takes a very long time to get it there. I found your web site and ordered the Scotch. There was a problem with my order going through online, so you actually called me to complete the order. You had my gift delivered on time and he absolutely loved it. I can say without a doubt, shopping with City Fruits is the best online shopping experience that I have experienced.
It takes a lot of time and effort on your part to make a phone call to the USA to make sure a customers order is completed so it can be delivered on time. I appreciate very much the time you took to help me with this purchase.
I will not hesitate to do buisness with you in the future or to recommend your site to others. Thank you again for making shopping with you such a pleasure.
Jones from US
January 2007
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1. Website experience was very good. Well set out, easy to use. (The only problem I usually encounter is that my credit card is a company card which is issued at one address in north Wales, I am based in West Sussex and delivery address was elsewhere. However, your website coped with this very well - which is rare when I order over the internet).
2. Recipient was very pleased. He had never received a basket of fruit before and said it was a "really good basket of fruit".
3. I have used your services before (when I worked for a different company) - and I continue to use City Fruits because of good service and we are always happy with the products.
Kind regards.
Caroline from Crawley, England
January 2007
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Your website is first class.
The fruit I sent my parents was also first class. They thought it was good that some of the more delicate fruit was wrapped individually.
I have your site saved on the PC and will be using you again in the future for gifts for family birthdays, anniversaries etc.
Many Thanks
Clint from Surrey, England
January 2007
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I used your service as a friend of mine from Dublin Ireland was having an operation in a London Hospital and no one could go and visit her.
Your web site was very user friendly even to me. My friend was delighted with the Teddy Bear the cake and the chocolates and it cheered her up one miserable Thursday afternoon.
I will keep your details on file for use in the future and many thanks for providing a suitable product and prompt delivery.
Kind Regards
Felicity from Ireland
January 2007
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I purchased this item from you as a present for a friend. The friend was very pleased with it. The goods were delivered when promised and I am very pleased with the service
Mr. Carpenter
December 2006
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I sent the fruit & wine basket to a lovely family in the UK. I did not see how it looked but the family said it was very, very nice and fresh. They were very impressed with the gift.
I was very impressed with the ordering, and I also called to check on the order and actually talked to a person. I appreciate the personal touch of being able to track down an
Order and actually talk to someone that did check on it. I will certainly use your company again. I really feel that I can trust your company and you have given me great service.
Susan from USA
December 2006
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I was extremely pleased with the basket of fruit I ordered for my father, it was delivered when you said it would be and my father was overwhelmed. He had gone to Lancashire to spend 4 days with my sister and ended up staying for 8 weeks, due to the fact that he was rushed into hospital and was in intensive care for 4 days. I myself live in Dorset, as does my father, with work commitments I could not keep popping in to see him. As he was getting better I wanted to send him something, but not flowers, that is were you came in, all the family thought it was a brilliant idea and my father still talks about his basket of fruit today. I will certainly use you again (not for something as drastic, I hope).
So although I do not wish to order anything at the moment, I would like to thank you for your great baskets of fruit and say what a brilliant idea I think it is.
Good Luck in the future
Angela from Weymouth, Dorset
December 2006
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The teddy bear/fruit basket was the talk of the ward. It not only lifted my friend's spirits but fed everyone, with fruit to spare. Worth every penny.
Thank you.
Katie
December 2006
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I would also like to thank you for the good service that you've provided last Christmas. The couple to whom you've delivered the product that I've ordered were very happy indeed. They informed me that it actually arrived on the day I've requested it delivered, and the contents are in perfect condition.....and yes, they do love the taste. Thanks for making it easy for me to send good gifts with just few storkes on the keyboard. Please keep up the good work.
Emelita
December 2006
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I have been impressed and pleased with the service so far and the invoicing is also promptly received.
Thank you.
Susanna
December 2005
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My sister and her family expressed great pleasure with the food basket and its contents. Thank you for your service.
Jimison
December 2005
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